One of the biggest growing problems in the collision repair industry is a practice called “steering”. “Steering” is a scare tactic that some insurance companies use to pressure or “steer” a customer towards or away from a particular repair facility. If your insurance company claims the work done by the repair shop of your choice won’t be guaranteed, or that it might result in you having to pay an out of pocket difference that is FALSE! Unfortunately, there are many myths associated with the auto repair industry when it comes to your auto insurance so Precision Body & Paint will debunk the top 3 steering myths.
- Myth 1: I have to use the repair shop my insurance recommends.
- False! Here in Oregon, an insurance company can’t legally force you to use a particular repair shop as a condition of payment.
- Myth 2: If I don’t have my car fixed at my insurer’s “preferred” repair shop, the work won’t be guaranteed.
- False! Insurance companies don’t guarantee the quality of repair work – repair shops do. All the more reason to select a repair shop you trust!
- Myth 3: I might have to pay extra if I don’t use the insurance company’s “preferred” shop.
- False! Unlike the “preferred” shops, we don’t work for the insurance company. We work for you. That often means advocating on your behalf to ensure the repairs are paid for by the insurer.
Think you’ve been a victim of steering?
Report it now by calling the Oregon Insurance Division’s Consumer Advocacy Hotline